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Shipping and Handling

Shipping and Handling
All prices listed on this website are in Canadian dollars. Free Shipping only applies to Canada and USA. Orders typically take one to three business days to be packaged and shipped from our distribution center. Days are measured in business days, not including weekends or holidays. All shipments will be traceable with Canada Post and will also be fully insured.
 
We respect and understand the importance of your privacy. All our packages will be shipped in unmarked packaging to your requested location.
 
Shipping within Canada
Free shipping is available on orders $65 or more (before taxes and shipping) to Canada. Orders below $65 will be subject to shipping fee, which will be automatically calculated by the website based on weight and distance. Shipping options include:
 
Canada Post Xpresspost: Delivery time range 1 - 2 days
Canada Post Expedited Parcel: Delivery time range 1 - 7 days
 
Shipping to USA
Free shipping is available on orders $65 or more (before taxes and shipping) to USA. Orders below $65 will be subject to shipping fee, which will be automatically calculated by the website based on weight and distance. Shipping options include:
 
Canada Post Xpresspost: Delivery time range 2 - 3 days
Canada Post Expedited Parcel: Delivery time range 4 - 7 days
 
However, shipping times may take longer to Hawaii, Alaska, military addresses and other non-standard addresses. United States shipping charges do not include any additional tariffs or fees that may be incurred. All additional charges and customs clearances are the responsibility of the customer.
 
For our American customers remember that your dollar is much higher in value and you will receive the benefit of your strong currency. For example, if your order was worth $65 CND, your credit card will be charged approximately $50 USD.  So if you are in the US, it is like everything is on Sale!
 
International Shipping
We ship worldwide. The shipping rate for other countries will be different, depending on your location. All orders will be subject to shipping fee, which will be automatically calculated by the website based on weight and distance. Shipping options include:
 
Canada Post Priority: Delivery time typically range 2 - 3 days
Canada Post Xpresspost: Delivery time typically range 2 - 4 days
Canada Post Tracked Packet: Delivery time typically range 6 - 10 days
 
These delivery times are dependent on the customer’s location and are not guaranteed. We make every effort to ensure you get your delivery on time. However, we are not responsible for any custom fees and/or impounding of an order. Please check with your local customs office as it is the sole responsibility of the customer. Please keep in mind the cost of shipping does not include any duties, taxes, and custom fees. The customer will be responsible for paying any additional fees. Please contact us if you have any questions about international shipping.
 
Out of Stock Items
If the item you wish to purchase is temporarily out-of-stock, we encourage you contact our Customer Service Department to see if the product is currently available or when it will be available.
 
Returns
Not happy with your purchase? Our goal here at Arcadia Botanicals Inc. is to ensure that you are totally satisfied with your shopping experience. If you are not satisfied with a product you purchased on our web site, you may return the unused, unopened portion for a full refund of the purchase price within 30 days of the invoice date. If the return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Please contact us to obtain a return authorization number and return address information.
 
If you were shipped the wrong product, please contact us to obtain a return authorization number and for product return information.